How can we help you?


Orders

1. How will I know that my order is successfully placed?

You will receive a confirmation mail from Catchin24 Team that makes you conform that your order was successfully placed.

2. Do you have facility to placed orders over phone?

Sorry, we don't take orders over phone. Feel free to communicate with our support team they help you and guide you to place a order.

3. How can I modify my order after having placed it?

Unfortunately, after you have placed an order, you shall not be able to add or remove a product to/from your order. But you can place a new order for the desired products.

4. Can I return (complete or a part of) my order at the time of delivery?

Returning (complete or a part of) an order at the time of delivery will not be possible. But you can exchange your order or return it within 10 days of delivery.

5. I have placed my Order! What next?

Thanks for placing an order, you will get a conformation mail from catchin24 very soon.

6. What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

If your money is debited by mistake for unsuccessful order, then don't worry at all, seriously, there is no need to panic at all! Your money will be returned to your account after some time, if it will not then inform out support team through mail or phone, we will help you.

7. How can I cancel my order?

Please contact us to get your order cancelled.

8. Can I place a bulk order for an item?

Yes, you can place bulk orders. But in that case you need to directly communicate with our team.

9. Can I add an item to my order after I have placed my order?

No unfortunately, after you have placed an order, you shall not be able to add or remove a product on your order.

10. If I cancel my order, how will I get my refund?

Don't worry if you cancel your order then your refund will credited to your Catchin24 account after conformation of cancellation as soon as possible. Please check "My Points" in your Locker. After return process is completed, it might take up to 3 days to reflect refund amount in your Catchin24 account.

11. What are the cancellation timelines?

You need to cancel your order within 24 hours before the shipping procedure started.

12. How can I cancel one/few products from my order?

Unfortunately, after you have placed an order, you shall not be able to add or remove a product on your order. But please let us know as soon as you change your mind. We will do our best.

13. How can I change my billing or shipping address?

Log in to your catchin24 account and you get option to change your billing address (You need to change your billing before the billing or shipping procedure started.)

14. My Cash on delivery (COD) order status says 'PENDING', how do I confirm my order?

Currently, COD service is not available.

Return

1. What is the return policy?

We have 10 days free return policy. You need to return you product within 10 days. But with the condition that product should not be used condition and broken condition. And return should include complete product with all packaging, labels and accessories. If product is found broken/not working on arrival, it needs to notify within 48 hours of receipt. Please refer our Terms and Condition.

2. How can I return a product?

If you want to return a product delivered to you then login to your catchin24 account and fill return form and chose product to return. Or get in touch with us at signal@catchin24.in

3. How returned product will reach you back?

We will try our best to arrange pick from your address. However, sometimes it does not get possible even after 2 3 attempts. So, in that case we will ask you to ship product back to us. We will refund you possible return shipping amount.

4. Will I get complete refund against my order?

Yes, you will get complete refund against your order if found returned product in perfect condition will all accessories, labels and packaging material.

5. Can I return products in COD system if I don't like the product physically?

No you can't return product at time of delivery but you can return it within 10 days of delivery of the product to you after communicating with our support team.

6. Do I need to pay delivery charges if I return any order?

Ans. Yes, you need to pay the delivery charges for returning any order. But you have free return period of 10 days.

7. How should keep return package ?

Please make sure item must be returned in new and as unopened condition with all accessories and original packing intact and as unopened. Seal it with any available tape. Make sure Invoice is attached and visible outside the package. Attach Catchin24 "Return Declaration". If any of document is not available. Kindly, check your mail box and print.

8. Do I need to pay any amount if I exchange any product on my order?

Ans. No it's not need to pay any amount for any exchange of product (t&c)

9. How much time it will take to exchange my product?

Ans. We try to exchange your product as soon as possible, but it will take time to ship from one end to another, but probably within 10 to 15 days we exchange your product.

Delivery

1. How my products are shipped to me?

Your products are shipped to you through courier services. We send courier to the address to which you want to deliver your product.

2. What are the shipping options I have?

Currently, we provide single Standard Express delivery.

3. How much time will it take for shipping my order to me?

Generally, it will take 3-5 days for delivery. But is some case where shipment get delayed due to some technical or regional issues or specified, it might take 8 - 10 days depending on the location you belong. Please check product details for specific information. Else specified, please get in touch if you haven't received your within deadline.

4. What are the Shipping Charges according to Area?

At Catchin24 you have opportunity to save even more with shipping. More you shop more you save! As we charge shipping only once as below: Area Flat Shipping Charge Shipping Charge for additional Item in cart Rural region Pincodes Rs. 80 Rs.0 Jharkhand, Chhattisgarh, West Bengal, Gujarat, Madhya Pradesh, Andaman & Nicobar, Lakshadweep Rs. 70 Rs.0 Rest of India Rs. 50 Rs.0 For single order you won't pay more than this amount. Try to bundle max of your needs.

5. I was not home when the courier person tried to deliver the order. How can I get my order now?

Doesn't worry about it, before delivering your product the courier company will conform you with the contact number you registered. If you are not on that place, then anyone else from your friends or family will receive the courier or the courier man visit you some other day according to your convenience.

6. Which courier company will deliver my order? Can I choose my preferred courier company?

Depending upon your delivery address, it's our responsibility to choose a best courier service for you.

7. The delivery time committed for my order is over now. What do I do?

In these situations feel free to communicate with our support team directly with phone or send a mail to signal@catchin24.in and very soon you will get someone from our team communicate with you and help you in solving your problem.

8. How long will my order take to arrive?

As soon as possible your order delivered to you but it will take at least 3 to 10 days to arrive depending on to your location.

9. Will I receive my order in a single package?

Depending upon size of your order, we will ship your package in single or multiple packages.

10. Do you ship internationally?

No, we doe's not ship internationally at this stage but we will plan it very soon.

11. Can I track my order?

Yes through tracking number you can easily track your order or you can get updates about your product journey from our support team.

12. How I can track my order?

By using courier tracking number you can track your product easily, after shipping procedure started we send you the details and tracking number to you.

13. Can I get status of my product over phone?

Yes you can get status of your product over phone from our support team. Leave message to Catchin24 support team and then we will provide you the complete status of your product. 14. What will I do if my tracking number not showing proper information to me?

If you're tracking number not showing you proper information then, don't worry. Feel free to communicate with our support team they help you and knowing the status of your product.

Payment

1. How many types of payment options are available?

We have maximum types of payment options: All major Indian Credit and Debit cards, ATM Card, Net banking, Cash Cards & Mobile wallets are accepted. Please select for your specific payment method at checkout.

2. What happen if I pay you and after that don't get my product?

Don't worry this kind of things will never happens to you at Catchin24, but unfortunately if it happens then you will refunded your money as soon as possible.

3. How to check COD is available for my location or not?

Sorry, COD payment option is not available.

4. Was the payment methods available with you are safe?

Payment methods includes all major Indian Credit and Debit cards, Net banking, Cash Cards, Mobile wallets is Safe and secure provided by CCavenue payment gateway.

5. What is the procedure for Cash On Delivery (COD) purchase?

We can offer COD service to our selected clients upon our discretion. Such clients should have successfully completed 1 or more purchase, without any returns.

6. Is there a charge for Cash on Delivery purchases?

Yes, there is some extra charge Rs.50 for COD specifically along with shipping charges and cost of the product.

7. Do you accept International Card?

No, only card issued in India are accepted.

Rewards

How can I join?

Simply, create online store account and you get enrolled automatically. Log in to check your balance.

What are runs?

At catchin24 we call reward points as runs.

How to score more runs?

You will earn 1 run with every 100 rupees spend at our store (excluding shipping). Help us to spread word for us and you will score at faster rate.

Subscribe with us: 20 runs, Share purchase : 20 runs, Refer to your friend: 10 for sign up and 20% runs on referral purchase, Like product : 5 runs.

How to redeem it?

You can redeem your runs for the ordered amount (excluding shipping) at check out. When logged in available runs will be visible automatically at checkout. Simply, select number of runs you want to redeem. Remember, you need minimum of 50 runs to spend but there is no maximum limit.

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Catchin24 Fans Club Rewards

  • 1 Run Rs.1 Off
    50 Runs(Score 50 & Start Spending) Rs.50 Off
    100 Runs Rs.100 Off
    1000 Runs Rs.1000 Off

    Get 10 Welcome Points!

    Already have an account?
    Log in to check your balance or redeem rewards

  • Sign Up & Newsletter

    Get easy first 25 Runs

    Make A Purchase

    Get 1 run for every 100 you spend (excluding any shipping fees)

    You Get Friend Registered

    Agian Simple 5 Easy Runs Each

    Friend Scored

    Get 20% off every sale you send to us

    Help us to Spread the word

    Share your purchase and score 20 Runs

    Review Product

    Get 5 run each

    Get 10 Welcome Points!

    Already have an account?
    Log in to check your balance or redeem rewards

  • How do I join Catchin24 rewards Club?

    Customers with store accounts are automatically enrolled. If you don't have one, create a store account to join today.

    How do I check my balance and redeem rewards?

    Log in to your store locker room and go to the My Points page located on the left side of the dashboard.

    How do I use my runs?

    Runs are issued as rupees on the page during checkout

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